The organization welcomes all questions, comments, and feedback, including criticism, from the general public. This is because they want it to be a welcoming and secure environment. They request that individuals treat one another with respect, regardless of whether or not they agree. This includes disrespectful, offensive, abusive, or threatening posts to others, as well as CVS Health's offerings or content that may be confidential or irrelevant to the current discussion . The organization reserves the right to remove any inappropriate content posted to its pages, including posts that are disrespectful, personal attacks, abusive, offensive or threatening to others, and posts that may contain profanity.

As the social media channels for CVS Health are public forums, any information shared by users is accessible to the public and may be archived by various third parties. Therefore, people should not use CVS Health's social media channels to discuss personal health care issues or other topics that could compromise their or others' privacy. CVS requests that customers refrain from disclosing personal and specific information in public forums. CVS Health has no influence or control over the policies and procedures of any third parties that may access this information.